Questions, sweat & answers

VAKOA is an Australian marketplace that connects athletes with vetted personal experts. Browse coaches, read real reviews, see live availability and book a session in minutes — in person or online.

No. You can explore coaches, read profiles and check pricing without signing up. You only need an account when you want to message a coach, book a session or save favourites.

Yes. Creating an account, messaging coaches and browsing the marketplace is free. You only pay for the sessions you book, at the price the coach lists.

We launched in Brisbane and operate Australia-wide. You'll find more coaches in major cities, and online sessions are available anywhere in the country.

Open a expert's profile, choose a time from their availability calendar and confirm. You'll receive an email with the details and a link to your bookings page.

Free cancellation up to 24 hours before the session for a full refund. Within 24 hours, refunds are at the coach's discretion. No-shows are non-refundable.

You receive a full automatic refund and we help you rebook with another coach if you'd like.

Refunds are issued instantly on our side and usually appear back on your card within 3–5 business days, depending on your bank.

Every coach must verify their identity, AUSactive registration and current insurance before going live. We also review qualifications and check for any unresolved complaints.

Yes. Only athletes who have completed a paid booking can leave a review, and we don't allow coaches to delete or edit them.

Your data is encrypted in transit and at rest, stored on Australian-region cloud infrastructure and handled per our Policy and Privacy. We never sell your information.

Contact us immediately at Vakoa.official@gmail.com. We take incident reports seriously and can mediate, refund and remove coaches who breach our community standards.

Tap “Become a coach”, complete your profile, upload your AUSactive registration and insurance, and we'll review within 48 hours.

Always. You control your hourly rate, packages, availability windows, travel radius and whether you offer online sessions.

Open your dashboard, go to Account → Danger zone, and tap Delete account. Some transactional records are retained for tax and accounting reasons (see our Policy and Privacy).

Use the “Forgot password” link on the login page. We'll email you a secure reset link.

Email Vakoa.official@gmail.com or use the Should we talk? page. We reply within one business day.