Terms of Use

These Terms of Service ("Terms") govern your access to and use of the VAKOA marketplace operated by VAKOA Athletics Pty Ltd (ABN 531 071 824 59) ("VAKOA", "we", "us"). By creating an account or otherwise using VAKOA you agree to these Terms.

1. The platform

VAKOA is an online marketplace that connects clients with independent personal experts in Australia. VAKOA is not a personal-training provider. Experts are independent contractors responsible for the services they deliver.

2. Eligibility

You must be at least 18 years old and able to enter a binding contract under Australian law to use VAKOA.

3. Accounts

You are responsible for maintaining the confidentiality of your login credentials and all activity under your account. Notify us immediately if you suspect unauthorised access.

4. Bookings and payments

• All prices are quoted in Australian Dollars (AUD) and include GST where applicable.
• Payment is collected at the time of booking via our PCI-DSS compliant payment processor.
• Joining VAKOA and receiving bookings is free for experts.
• A tax invoice is issued for every booking and is available in your account.

5. Cancellations and refunds

• Clients may cancel free of charge up to 24 hours before the session start time.
• Cancellations within 24 hours are charged at 50%; no-shows are charged at 100%.
• If a expert cancels a confirmed session, you receive a full refund within 5 business days.
• Nothing in these Terms limits your rights under the Australian Consumer Law.

6. Expert obligations

• Hold a current AUSactive registration or recognised equivalent;
• Hold appropriate professional indemnity and public liability insurance;
• Hold a current First Aid and CPR certification;
• Comply with all applicable Australian laws;
• Provide services with reasonable care and skill.

7. Reviews

Reviews can only be left by registered clients who have completed a real session, and only once per expert. Reviews must be honest and free of offensive content. We may moderate or remove reviews that breach these standards.

8. User conduct

You agree not to use VAKOA to harass, defame or discriminate against any person; to upload misleading or fraudulent content; to circumvent the platform; or to violate any applicable law.

9. Health and safety disclaimer

Personal training involves physical activity that carries inherent risk of injury. You are responsible for consulting a qualified medical professional before starting any program.

10. Liability

To the maximum extent permitted by law, VAKOA's total liability is limited to the total fees paid by you to VAKOA in the 12 months preceding the claim. Nothing in these Terms excludes any non-excludable consumer guarantees.

11. Termination

You may close your account at any time from your settings. We may suspend or terminate access if you breach these Terms or where required by law.

12. Governing law

These Terms are governed by the laws of Queensland, Australia. You and VAKOA submit to the non-exclusive jurisdiction of the courts of that State.

13. Changes

We may amend these Terms from time to time. Material changes will be notified by email at least 14 days before they take effect.

14. Contact

VAKOA Athletics Pty Ltd
ABN 531 071 824 59
Vakoa Team — Vakoa.official@gmail.com